QikKids support is delivered by a national call centre, available between 8am and 5pm QLD time Monday to Friday. To contact our support team simply call 1300367770 or email support@qikkids.com.au.

You can also access our online Help guide and YouTube channel which has all of the up to date information and instructions for using QiKKids.  

Click here to view QikKids Online Help Guide

Click here to view YouTube Channel

Your annual license fee includes:

• Licensing of the QikKids product
• Full software updates and enhancements
• Level 1 Support via phone or email
• Member lounge access to document library, online tracking of cases/orders and much more
• Member newsletters and other email updates

Support by those that know your industry, first hand.

QikKids offers the most comprehensive support service to our clients in the industry. When recruiting new team members for our level 1 support team, we seek out people with experience in child care. That way you can be sure you are talking to someone who is not only familiar with QikKids, but understands the issues you face every day.

Technical Expertise at QikKids.

We recently expanded our technical support team to include: business analysts, developers and technical specialists.

Your first point of call is our level 1 support team. Should your enquiry relate to a ‘technical’ issue beyond basic assistance with QikKids, your call will be escalated to our Level 2 service team. We’ve assembled a team of highly skilled and experienced IT professionals to:

• Support our clients with technical enquiries or issues
• Maintain a development schedule for our products
• Continually seek out opportunities to improve our products
• Ensure our products are CCMS compliant

Technical Support Fee Schedule

Remember, all Level 1 support calls are covered in your annual subscription fee.

The levels of support offered by QK and relevant fees are below.

QK Technical Services Team	What Does This Cover?	QK Technical Team Fees
Level 1 Support Team	General Software and “How do I” enquiries – How to do tasks - set up a centre, enrol a child, where to find things, basic error analysis, remote access where QK deems it appropriate to do so	$0 Covered in Annual Subscription Fee
Level 2 Services Team	Complex Case Management, Customised Analysis & Services – Importing and exporting of data, correction of corrupt data, correction of complex client generated issues, custom reports, Transaction Gateway installation & training, client requests for remote access/vnc	$100 per hour* charged in 30 minute blocks with a minimum fee of $50
Specialist Consultancy Team	Consulting and Development of customised product solutions	$POA*