Contact Us | Member Login | Call 1300 367 770
This is to advise that QikKids release 4.13.09 is scheduled for release on Wednesday the 22nd Feb at 9pm (QLD time) for all clients that have not already been provided with this update over the last couple of weeks.
This update has many new enhancements for all clients to use as well as a series of new reports becoming available.
To see more information click the appropriate link below:
Our QikKids Web clients will receive this update automatically. For QikKids Professional and Enterprise clients, after the release has become available, please perform an update to bring this information through.
We have also schedule a couple of webinars where our trainers will take services through the implemented changes. To register for a webinar, click on the link below associated with the session you would like to attend. Note that these times are QLD times so please adjust for you local time zone:
Thu, Feb 23, 2012 2:30 PM - 3:30 PM
Wed, Feb 29, 2012 11:00 AM - 12:00 PM
Kind Regards
Sean Murphy
Sales and Support Manager
QK Technologies Pty Ltd
Welcome to the first newsletter for 2012. It has been a busy few weeks with services getting back to normal attendance patterns after Christmas and with School starting back around the country.
This newsletter contains information on:
I also appreciate the patience of all of our clients who have attempted to call the QikKids Support desk over the past few weeks, during which we have experienced significantly higher than normal call volumes. This is as a result of the current CCMS issues which have caused longer than normal delays.
Kind Regards
Sean Murphy
Sales and Support Manager
QK Technologies Pty Ltd
As many clients will know, there have been significant issues in connecting to CCMS over the last 4 weeks. This has not only impacted services using QikKids however has impacted services using all other CCMS software types.
CCMS have acknowledged this over the past few weeks and have sent out several communications to services advising that the issue is in the CCMS systems and they are working on a solution as a priority to reduce these problems.
On Wednesday QikKids also participated in a teleconference with CCMS to discuss these issues and they assure us that they have all available resources looking at these problems with a view to resolve them ASAP.
Our technical team here at QK Technologies has been working with CCMS in providing them with as much information as possible for them to diagnose and resolve the errors. Over the last week in particular we have been recording the error types and volumes and have communicated this to CCMS.
Unfortunately we are unable to place a time line on any resolution however I encourage services to log into the CCMS portal daily for updates to this issue.
We have started rolling out release 4.13.09 to services with all customers expected to have access to the new release by the start of March.
This release contains many new features and enhancements which I know users will find very useful in managing their service. Note that many of the items in the update come from services emailing in their ideas to ideas@qikkids.com.au where our development team have turned them into reality.
For further information on update 4.13.09 click HERE.
Further to these changes, we have also enhanced many Reports which clients will be able to use following the upgrade. To see more details on the 4.4 reports, click HERE.
To participate in Webinars where we will be demonstrating all of the changes, click on the link below and then select the date of the session you would like to register:
QikKids provides various channels for clients to access support. Recently we advised clients of our new Online Help site. If you have not already seen this site, click HERE and we encourage you to save this in your browser favourites.
We have now created a QikKids Help YouTube channel with 25 training videos for services to watch. To get to the QikKids Help channel, copy and paste the following link into your browser: http://www.youtube.com/user/QikKidsHelp
Our QikKids Web clients have received this update automatically. For QikKids Professional and Enterprise clients, please perform an update to bring this information through.
Kind Regards
Sean Murphy
Sales and Support Manager
QK Technologies Pty Ltd
Our QikKids Web clients will receive this update automatically. For QikKids Professional and Enterprise clients, please perform an update to bring this information through.
Kind Regards
Sean Murphy
Sales and Support Manager
QK Technologies Pty Ltd
Welcome to our final Newsletter for 2012. It has been a very busy year with many changes relating to CCMS as well as the upcoming National Quality Framework beginning from January 2012.
This newsletter contains information on:
Additional Release containing many new reports
Christmas Webinars
Advice of office closure in Christmas week
We hope that everyone has a happy and safe Christmas and New Year and we look forward to bringing you more new QikKids features in 2012.
Kind Regards
Sean Murphy
Sales and Support Manager
Thanks to all of the suggestions for new reports that clients put through ideas@qikkids.com.au over the last few months. We have worked through many of these and will be releasing them to clients on Saturday the 17th December.
For QikKids web clients, these reports will be automatically made available to you, for QikKids Professional and Enterprise clients you will need to perform an update of your database to download these new reports.
A reminder email will be sent out on Monday the 19th of December confirming the availability of these new reports.
To get a preview on what reports have been added and improved on within QikKids, click HERE to see the release summary.
I am sure that you will be pleased with some of the new reports available to your services which have come directly from customer feedback.
The Christmas Webinars that we advised services of via the last newsletter and QikKids login screen are proving very popular. The topics we cover are:
Managing Fee increases for 2012
Changing bookings for 2012
Managing Absences in holiday periods
What to do if your service Closes during the holidays
Transferring Bonds to families that have finished with your service
Cessation of care
The final 3 webinar dates are below so if you want to refresh your knowledge on these topics, we would love for you to join us for one of these sessions.
Note: All times below are QLD times so please adjust for your local time zone.
To register for one of these events, click on the link below for the session you would like to attend.
Fri, Dec 9, 2011 9:00 AM - 10:00 AM AEST
Tue, Dec 13, 2011 3:00 PM - 4:00 PM AEST
Mon, Dec 19, 2011 11:00 AM - 12:00 PM AEST
We look forward to you and your team participating in these sessions.
For the short Christmas week, the QikKids head office will be closed. This is for the week starting the 26th December. We will be back on board from 8am (QLD time) on Tuesday the 3rd January 2012.
Note that during this closure period, our QikKids Web service will continue to be monitored to ensure continuity of service.
QikKids Release 4.13.06 preview, Christmas webinars and ISS updateWith Christmas fast approaching, in this newsletter we are focusing on a few items to help users of QikKids through this holiday period. The items detailed in the sections below include: Advice of release 4.13.06 and its contents Scheduling of additional webinars on end of year QikKids activities Update on ISS case claims Kind Regards Sean Murphy
Release 4.13.06 notificationWe have already started rolling out release 4.13.06 to clients with the final release to be on Wednesday the 23rd November at 9pm (QLD time).For QikKids Web clients, you will be automatically upgraded to the new version. For QikKids Professional and Enterprise clients, please upgrade through your normal process. To view all notes on this new release, click HERE. Christmas WebinarsChristmas time generally brings a lot of activity at Child Care services which requires some work within QikKids. We have scheduled a series of webinars to overview some of these activities with a view to provide some reminders and training in these areas. The webinars will cover:Managing Fee increases for 2012 Note: All times below are QLD times so please adjust for your local time zone.
Tue, Nov 22, 2011 1:00 PM - 2:00 PM AEST Thu, Dec 1, 2011 10:00 AM - 11:00 AM AEST Fri, Dec 9, 2011 9:00 AM - 10:00 AM AEST Tue, Dec 13, 2011 3:00 PM - 4:00 PM AEST Mon, Dec 19, 2011 11:00 AM - 12:00 PM AEST We look forward to you and your team participating in these sessions.
ISS Case Management updateThere are now many services submitting their ISS case claims through QikKids successfully each week.For those clients who have ISS cases at their service and have not yet started processing their ISS case claims through QikKids we would recommend that you start doing this immediately since you will be unable to process ISS case claims through the old manual quarterly method from the period starting 3rd Oct 2011. If you have not yet participated in the ISS webinars, we have scheduled more webinars going through into January and invite all clients to participate in these sessions. To register for one of the remaining webinars, click on the session you would like to participate in via the below links. Remember that the times below are QLD times so please adjust for you local time zone:
Wed, Nov 23, 2011 1:00 PM - 2:00 PM AEST Wed, Nov 30, 2011 10:30 AM - 11:30 AM AEST Thu, Dec 8, 2011 10:30 AM - 11:30 AM AEST Mon, Dec 12, 2011 1:00 PM - 2:00 PM AEST Wed, Dec 21, 2011 10:00 AM - 11:00 AM AEST Wed, Jan 11, 2012 10:00 AM - 11:00 AM AEST Tue, Jan 17, 2012 3:00 PM - 4:00 PM AEST Mon, Jan 23, 2012 8:30 AM - 9:30 AM AEST
|
On Wednesday the 21st of September at 9pm, we will release version 4.13.04 of QikKids. This release is primarily to provide clients with all of the appropriate tools to manage IS Cases within QikKids effective from October 2011.
For QikKids Web clients, your database will automatically be upgraded to the new version at this time.
For QikKids Professional and Enterprise clients, please update your database as per your normal procedure when ready. Note for Enterprise clients, this release involves a schema change to the database so please ensure a backup is taken.
For further information on this release we have created a website where help documentation can be downloaded and you can also register to participate in a webinar on how to use the new features.
Click here to go to the IS Release website.
We encourage all clients, especially those with IS Cases that they currently manage, to go to this site, print off the documentation and register for a webinar.
Kind Regards
Sean Murphy
Sales and Support Manager
QK Technologies
We have started the roll out of QikKids release 4.13.04 to clients with all clients to be updated by the end of September. There are several important parts to the release which we have summarised in the sections below being:
ISS release
Over the last few months we have been working on the new release to incorporate the management of ISS cases within QikKids.
We are currently in the testing process of this release and are working closely with CCMS to ensure all functionality is working with the CCMS test environment.
Over the next few weeks we will provide more information on the release date but more importantly on training that will be offered to clients. Training will include:
- WebinarsOnline
- Video tutorials
- Release notes
These will be available to all QikKids clients, giving you different options for learning about how to manage these new areas so please look out for further emails from us with this information.
Kind Regards
Sean Murphy
Sales and Support Manager
QK Technologies Pty Ltd
New Reports
As well as the ISS release in September we are also finalising testing of some new reports which will be added to QikKids over the next few weeks. These reports are primarily as a result of Ideasfrom clients over the last few months and once ready we will provide services with notification of their availability.
QCAN Conference
Starting Friday the 26th August, QikKids will participate in the QCAN conference on the Gold Coast as one of the sponsors. We look forward to seeing many of our OSHC clients at this event and trust you will stop by and say hello.
Managing Bookings
Many services are going through a mid year re-shuffle of their children to different rooms. This may also include children changing their booked days at your service.
Please remember that when you move a child from one room to another or change their permanent booking pattern that you should end the current booking and create a new booking for this child.
By doing this you will ensure that you retain a full history of the child's attendances at your service as well as making sure previous attendances and CCMS submissions are not impacted.
QikKids General Ledger module cease
For the last 3 years QikKids has provided no further development and support to the General ledger module within the program. This has been communicated to clients several times via emails.
Further to this we advise that the General Ledger section module of QikKids will be removed at the end of 2011. We expect that there are no clients using this module since all information such as tax tables are out of date however we are using this communication as a final reminder of the cease of this module.
