I’ve forgotten my password. Do I have to contact the centre?
No, you can manage this yourself. On the log in screen simply enter your email address and press ‘Forgotten Password’. You will receive an email prompting you to create a new password. See: My Family Lounge – Forgotten Password
Is there a time limit to complete the registration process?
Yes, if you are registering a new account you have 7 days to complete the registration process. If this time has expired you can ‘sign into’ the my Family Lounge using the same email address. You will be advised that the registration hasn’t been completed and a NEW Complete Registration email will be sent. If you are resetting your password you have 1 day, or if the time has expired repeat the ‘Forgotten Password’ process.
Can I access my My Family Lounge account for more than one centre?
Yes, as your account is based on your email address, it may be used when you change centres. This of course relies on each centre using QK Enrol and providing their families with this access. If the new Centre is under a different Company you will need to ‘sign into your my Family Lounge’ Account via their website to link your details.
Can I update my email address and password myself?
Yes, you manage your own account by logging into My Family Lounge and pressing ‘Change’ for your Name, Email, Email Settings and Password.